--- title: Universal print management for Windows, Mac and VDI description: End driver conflicts and print queue problems across physical, virtual and hybrid environments. 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- [English](https://www.arjdistribution.se/en/tricerat-print-management-solutions) - [Svenska](https://www.arjdistribution.se/sv/tricerat-utskriftshantering) English Show submenu for translations - [Contact us](https://www.arjdistribution.se/en/contact-arj-distribution-ab) [![Tricerat 3000x1000](https://www.arjdistribution.se/hs-fs/hubfs/Tricerat%203000x1000.png?width=2000&height=666&name=Tricerat%203000x1000.png "Tricerat 3000x1000")](https://www.tricerat.com/) # Tricerat Print Management Solutions Tricerat solves the printing problems that come with remote desktop environments. If you run Terminal Server, Citrix Workspace, Omnissa Horizon or Azure Virtual Desktop, ScrewDrivers is worth a look — and the same problems occur on ordinary PCs and in Mac environments. ARJ Distribution distributes Tricerat across the Nordics — Sweden, Norway, Denmark, Finland and Iceland. We sell exclusively through resellers and MSPs, never direct to the end customer. ## ScrewDrivers Essentials — the core for printing over RDP, ICA or PCoIP As the name implies, this is the entry-level product. It covers traditional printing to client printers — what used to be known simply as ScrewDrivers. The product includes a server and a client component, and allows printing from your session host over your connection protocol (RDP, ICA or PCoIP). From version 7 it also includes the universal scanning product previously named Simplify Scanning, which solves remote scanning driver problems. ![SD Endpoint and Scanning](https://www.arjdistribution.se/hs-fs/hubfs/Tricerat/SD%20Endpoint%20and%20Scanning.png?width=800&height=600&name=SD%20Endpoint%20and%20Scanning.png) The picture above shows the architecture of the product with a printer and scanner configured, and the connection to the session agent where the universal printer and scanner are built at login. ### Features of ScrewDrivers Essentials This is a powerful entry product. If you need to print to locally configured printers from a session running over RDP, ICA or PCoIP, it is most likely a good choice. With the release of v7, client printing is also supported to Linux devices (open RDP). To get started you only need a client and the remote server, so no extra infrastructure is required. By installing the server-side and client components on your remote server and client, you are ready to go. When you log in to your remote session, the server component detects that the client is installed. The client then sends the printer properties available on the locally installed driver, and the server-side universal driver builds the printer or printers from that information. You get printers in your session with names similar to the ones installed locally, with the printer settings you are used to seeing. ### Benefits of ScrewDrivers Essentials - No more printer driver testing — any printer of your choice is supported. - The TMF format ensures proper output, as it is a page description language built from the ground up for printing. - Print job streaming allows faster printouts; printing starts once the first page has transferred. - Print job compression allows printing over slow connections. - Font embedding ensures correct output. - No additional firewall rules are needed, as the print job is sent within virtual channels inside the communication protocol of choice. - Clients for Windows, Linux and macOS are available. - Supports any remote desktop platform using RDP, ICA or PCoIP, which is useful when you run a mix of platforms. It also means you can run different versions of, say, Citrix, since the universal printing is not tied to the product client version. - Speeds up login time, as there is only one driver to load on the session side — it is in fact already loaded at login, and the settings transfer in milliseconds. - Allows custom printer naming that gives a printer a static name, for example "office printer user 1". This is a common requirement with applications that save printer names as part of their configuration. - Flexible default printer settings to match any requirement. - Allows a different default printer in the session than locally, which is useful when users only work with certain applications in the remote environment. - Automatic client updates. - Works with the Azure Virtual Desktop Remote Desktop client. The Enterprise edition is required for the web client. ## ScrewDrivers Pro — printing for remote work platforms and traditional clients ScrewDrivers Essentials solves the client-based printing challenges described above, and removes the frustration of users not being able to print. As the Terminal Server and Citrix architectures evolved, a very common way to solve the printing challenge was to install print servers instead. The essence of that approach was that it is easier to control and test a print driver on the print server than one installed on a PC. An admin could also run the same operating system and driver model on both the print server and the Citrix server, and that looked like a solution. The problem was that a printer driver is very hard to test, because the trouble is most often caused not by one driver on its own but by the combination of drivers installed. That led to random, recurring problems whenever new print drivers were introduced to the environment. To work around it, brand-specific print servers became common — one print server for HP drivers, one for Canon, and so on. That worked until you hit a driver that was not compatible with a different driver from the same brand, and then you had to add another print server. This was when VM sprawl was a common discussion in the industry. With ScrewDrivers Pro you get all the benefits of the Essentials product and, in addition, support for ScrewDrivers Print Server and ScrewDrivers Direct. For those familiar with version 6, ScrewDrivers Pro is the equivalent of Simplify Printing and Simplify Driver Management. Here is a closer look at what that means. ScrewDrivers Pro requires a SQL database to store its configuration. The database is small, and a SQL Express database server is sufficient unless you already have a SQL server. ### ScrewDrivers Print Server With ScrewDrivers Pro you can use your standard print server to print from your session to any printer on that server. To do this you install ScrewDrivers Print Server on your print server and import the printers from it into the ScrewDrivers database. Once the import is done, you can use the universal printer driver to print to any of the printers present on the print server. There are no changes to the print queues, so there is no need to install additional print servers or additional queues. There is also no limit to how many print servers you can have in an environment. ![SD Print Server Printing](https://www.arjdistribution.se/hs-fs/hubfs/Tricerat/SD%20Print%20Server%20Printing.png?width=800&height=600&name=SD%20Print%20Server%20Printing.png) Above is an architecture overview of how this print path works. An application prints from the user session to the print server and out to the printer. The print job does not pass the client itself, so the client plugin does not need to be installed unless you need the features of ScrewDrivers Essentials. ### ScrewDrivers Direct — manage native printer assignments ScrewDrivers Direct is the version 7 name for Simplify Driver Management, which was available in version 6. It lets you import and assign native printer queues and drivers for your users. That is useful when you need a native driver for a specific case; those printers are then managed from the same interface as everything else. ![SD Direct](https://www.arjdistribution.se/hs-fs/hubfs/Tricerat/SD%20Direct.png?width=800&height=600&name=SD%20Direct.png) Another use case is managing printers on PC and macOS clients. An admin can assign a local printer queue with port and native driver configuration for the client, without group policy or print server queues. If the user then connects to a remote access solution, the printers can be added to the remote session using the universal driver. That gives the admin complete control of printing on both the client and the server side, from one print management solution. For example, you can assign a printer to a network range for a remote office, so a travelling laptop user is assigned a printer based on where they are working at the time. ## When would you choose ScrewDrivers Pro instead of Essentials? ### Client operating system Traditionally you needed a Windows operating system to use the client print path with Tricerat. From version 7 you can use Windows, Linux and macOS for the client printing path, so this is much less of an issue. ### Granular configuration With the SQL database and the ScrewDrivers administration application you can configure the product in much more detail. In ScrewDrivers Essentials you have one server-side configuration that applies to all users connecting to the session server. With ScrewDrivers Pro you can assign specific settings to Active Directory users, groups, computers and organisational units. You can also assign them to an IP address, an IP range or a computer name with wildcards — and combine those as you like. ### Printer naming Every part of ScrewDrivers lets you configure printer naming for your users' printers. The standard setting is a dynamic printer name made up of different parts, such as the printer name, the user name and the session ID. For applications that need the printer name to stay consistent between a user's sessions, you can configure ScrewDrivers Essentials to use a naming scheme of "printer name" plus "client name". That gives the printer the same name at each login from that particular client. If the user logs in from another client, the name will not match what the application expects. If you have applications that require static printer names between sessions regardless of where you connect from, the print server print path is the way to go. Printer naming can be set so the name does not change for a user between sessions — for example "printer name - print server - user", which helps applications that save printer names per user. Sometimes an application requires the name to be the same for all users. That is also possible, through the print server session settings, by enabling "Use one shared virtual printer for each print server printer". Users then share the printer queue for a print server printer, as they would with a regular Windows print server queue. ### Network speed and print job compression As a user prints from an application, ScrewDrivers compresses the print job data at the session agent and decompresses it on the client or the print server agent. Sending uncompressed print job data over a network connection is not always the best choice; if network speed is a concern, consider client printing or deploying a print server at remote sites. ## What can ScrewDrivers do if you only use an HTML5 VDI client? ScrewDrivers also offers a TCP/IP client that allows printing outside the virtual channel infrastructure, which makes printing possible from any device. **It requires ScrewDrivers Pro or Enterprise** — Essentials is not enough, because the print traffic is routed through the ScrewDrivers Gateway and the database. ![SD TCP IP Client](https://www.arjdistribution.se/hs-fs/hubfs/Tricerat/SD%20TCP%20IP%20Client.png?width=800&height=600&name=SD%20TCP%20IP%20Client.png) The image above shows an example where end users are on a client without the ScrewDrivers client, but printers are still mapped and added to user sessions. The session reaches the user over HTML5, while printing takes a separate path through the ScrewDrivers Gateway, which registers the user printers and routes the print job traffic. ![SD Mobile Printing](https://www.arjdistribution.se/hs-fs/hubfs/Tricerat/SD%20Mobile%20Printing.png?width=800&height=600&name=SD%20Mobile%20Printing.png) If you need to print from a mobile device, ScrewDrivers Enterprise comes with apps for that as well. ## Can ScrewDrivers handle scanning too? Yes. ScrewDrivers can also virtualise the scanning driver inside the remote server. ![SD Endpoint and Scanning-1](https://www.arjdistribution.se/hs-fs/hubfs/Tricerat/SD%20Endpoint%20and%20Scanning-1.png?width=800&height=600&name=SD%20Endpoint%20and%20Scanning-1.png) ![Tricerat](https://www.arjdistribution.se/hs-fs/hubfs/Tricerat%203000x1000.png?width=3000&height=1000&name=Tricerat%203000x1000.png) ## Case Study: BITS DATA How BITS DATA solved printing in their remote desktop environment. [Read the case study](https://www.arjdistribution.se/hubfs/bitsdatacs-se.pdf?hsLang=en) ## Frequently asked questions ### Which remote desktop platforms does ScrewDrivers work with? Any platform using RDP, ICA or PCoIP — Terminal Server, Citrix, Omnissa Horizon and Azure Virtual Desktop. The printing is not tied to the platform's client version, which makes it useful in mixed environments where several versions run side by side. ### What is the difference between Essentials, Pro and Enterprise? The tiers are defined by which components they include: | Tier | Components | | --- | --- | | **Essentials** | Endpoint and Scanning | | **Pro** | Essentials plus Administration, Print Server and Direct | | **Enterprise** | Pro plus Mobile, Connector and System Printers | Which tier an environment needs is decided by the components the print path requires. Talk to us before you quote and we will work through the individual case. ### What were the products called in version 6? Every component was renamed in version 7. If you have an older quote or older documentation, this is the translation that applies: | Version 6 | Version 7 | | --- | --- | | ScrewDrivers | ScrewDrivers Endpoint | | Simplify Scanning | ScrewDrivers Scanning | | Simplify Printing | ScrewDrivers Print Server | | Simplify Driver Management | ScrewDrivers Direct | | Simplify Printing TX | ScrewDrivers Mobile | | Service-Based Printing | ScrewDrivers System Printers | The interfaces were renamed too. Simplify Console is now ScrewDrivers Administration. ### What applies to a customer still running version 6? The vendor has set End of Life for ScrewDrivers v6, Simplify Printing v6 and Simplify Suite v6 to **31 December 2025**. After that date, support by phone and email ends. **The software does not stop working** — but it receives no fixes, because maintenance for all v6 versions ended on 31 December 2023. A customer still on version 6 should therefore plan an upgrade, and that is a conversation we are happy to join. ### Does ScrewDrivers handle scanning as well? Yes. From version 7 the universal scanning is included in Essentials and above. In version 6 it was a separate product called Simplify Scanning. ### Which client operating systems are supported? Windows, Linux and macOS from version 7. Before that, the client print path required Windows. ### Which countries do you distribute Tricerat in? Sweden, Norway, Denmark, Finland and Iceland. ### Does ARJ Distribution sell direct to end customers? No. ARJ Distribution sells exclusively through resellers and managed service providers. We never take the deal past you. **About the content on this page.** This is a sales-oriented overview, not complete product documentation. The details were checked against Tricerat's own documentation in October 2026, but features, system requirements and version support change, and a change can pass us by. **Always check against the vendor's current documentation before promising anything to a customer:** [Tricerat's documentation](https://docs.tricerat.com/). If you are unsure it is quicker to [ask us](https://www.arjdistribution.se/en/contact-arj-distribution-ab?hsLang=en) — we will take the question to the vendor and come back with an answer you can rely on in a quote. **And if something does not work as described — here or in the vendor's documentation — tell us.** We report it to the vendor and correct the page. ### Further reading - [Recast Application Workspace — deploy, update and give access to applications at scale](https://www.arjdistribution.se/end-to-end-application-management-for-modern-hybrid-environments?hsLang=en) - [10ZiG thin clients for Cloud and VDI](https://www.arjdistribution.se/en/10zig-thin-clients?hsLang=en) - [Modern workplace — an overview of the whole area](https://www.arjdistribution.se/en/modern-workplace?hsLang=en) *Part of our [Modern workplace](https://www.arjdistribution.se/en/modern-workplace?hsLang=en) area — devices, applications, printing and licences in one context.* [facebook-f icon](https://www.facebook.com/arjdistribution) [linkedin-in icon](https://www.linkedin.com/company/arj-distribution-ab/) - [Contact Us](https://www.arjdistribution.se/en/contact-arj-distribution-ab) - [Become a Partner](https://www.arjdistribution.se/partner-registration) - [Deal Registration](https://www.arjdistribution.se/deal-registration) - [Our Code of Conduct](https://www.arjdistribution.se/en/code-of-conduct) - [Read our blog](https://www.arjdistribution.se/arjblog) --- [![](https://www.arjdistribution.se/hs-fs/hubfs/ARJ%20Teams%20Webinar%20Bild.png?width=920&height=230&name=ARJ%20Teams%20Webinar%20Bild.png)](https://www.arjdistribution.se?hsLang=en) Vendelsömalmsvägen 94, 13669 Vendelsö, Sweden ![](https://tracker.metricool.com/c3po.jpg?hash=c3ea327c5d3d98b188404ebcb33f6d4c) Copyright © 2024, [![](https://www.uc.se/ucsigill2/sigill?org=5566987383&language=eng&product=psa&fontcolor=b&type=svg)](https://www.uc.se/en/risksigill2?showorg=5566987383&language=eng)